We are happy to work with families who are struggling with low account balances. We have created a process that will help notify you of a low balance and also a process to collect unpaid balances. To avoid involving a collections agency, we encourage you to contact the District Office at 952-492-6200. Please note that all students will be served breakfast or lunch regardless of the balance of their account. 

Step 1:  Automated phone calls and emails for accounts which are negative

• Email on Wednesday morning; voicemail on Sunday night

Step 2:  At the 1st of each month:

• Generate a list for negative lunch account balances that are -$50.00
  • Email the first letter, as a reminder, requesting payment

Step 3:  Every Month, generate a list for negative lunch account balances that are -$50.00

• For all accounts with a balance of -$50.00, or more
  • Email a 1st letter requesting payment to those who are new to the monthly list of -$50.00
  •  
• Email a 2nd reminder letter for those in Step 2 that are still -$50.00 and stating the intent to turn the debt over to our collection company if no response at the 90 day mark

Step 4:  After 90 days with no response from those in Step 1 and Step 2 who are -$50.00

• Forward debt to Advantage Collection Professionals for all accounts with a balance of -$50.00 or more.

Step 5:  Adjust balance for all accounts that have been forwarded to Advantage Collection Professionals to a zero balance in Infinite Campus.

Step 6:  This process will start over for these families if their accounts reach a balance of -$50 or more.

Set it and forget it! Your Infinite Campus Parent Portal has a great new feature... "Recurring Payments" – learn how with this short tutorial below (advance to timestamp 2:25)!